Returns & Exchanges
At KPOP Store in USA, we want you to be completely satisfied with your purchase. If your album or merchandise arrives damaged or is incorrect, you can return or exchange it within 14 days of delivery provided the item is in its original, unopened packaging.
Verify Eligibility
Ensure your item is unopened, inclusive of all original inclusions like photocards and posters, and was delivered within the last 14 days.
Contact Support
Email our customer service team with your order number and clear photos of the item's condition to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Pack the items securely in their original shipping box or similar protective packaging to prevent damage during transit back to our warehouse.
Ship and Track
Mail your return to our provided USA address using a trackable shipping service and wait for our team to process your refund or exchange upon inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing